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Policies associated with SMS Off-Road Inc.
THE FOLLOWING ARE OUR BASIC COMPANY POLICIES: Shipping:
Orders will usually be shipped within 2 to 3 business days. On an occasion that an item may be backordered we will notify you either by phone or email to let you know of this delay and give you an estimated ship time. Your credit card will not be charged until your order is shipped. We ship most of our orders via UPS ground. Occasionally we may ship smaller parts and items with the USPS.
SMS Off-Road REGULAR GROUND SHIPPING COST CHART
This chart only applies to addresses within the contiguous USA shipped via UPS Ground. If shipping to Alaka or Hawaii shipping costs will be determined by the total weight of the order and based on the most current express shipping rates determined by UPS. We currently do not do international overseas shipments at this time. We can however ship to Canada. Please contact us for infomation.
We ship with UPS Ground as our preferred carrier. Below is the estimated shipping time chart.
RETURNS: We offer a 15 day return policy from the confirmed delivery date. We will apply a 15% restocking fee on any order returned. We want to continue to offer the best service and prices and we need to implement this restocking fee. SMS Off-Road Inc is not responsible for any return shipping fees nor is the original shipping refundable. (Only if an error is made on our side will shipping be covered.) We try to keep our costs as low as possible in order to pass on the savings to our customers. Returns only apply to new and unused or uninstalled merchandise. A RMA number must be obtained prior to returning any merchandise. Please contact us for that number.
WARRANTIES: All products are covered under the manufacturer.
PAY METHODS:
SALES TAX:
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